Terms of Purchase

  1. About Molli Pack - Molli Toys AB
  • The company is based in Täby. The company's postal address is Reprovägen 6.
  • If you wish to contact us, please send an email to info@mollitoys.se with your query and contact details, and we will get back to you shortly.
  1. Ordering
  • Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details regarding products, price, billing and delivery address.
  • Please check your order confirmation carefully. In case of inaccuracies, you must contact us immediately via email at info@mollitoys.se. After the order has been packed and handed over to the shipping company, it is no longer possible to make changes.
  1. Delivery
  • Our normal delivery times are 2-5 days. PLEASE NOTE! Orders placed on weekends will be shipped no earlier than the following Monday.
  • If delays in delivery occur (without us having informed you of a longer delivery time), please contact us at the email address:  info@mollitoys.se.
  1. Prices
  • All prices in the store are stated in SEK and all prices include VAT.
  • We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information, and reserve the right to adjust prices.
  1. Right of Withdrawal
  • When purchasing goods on the website, as a customer, you have a statutory 14-day right of withdrawal that applies from the day you received a product you ordered.

    5.1 When exercising your right of withdrawal: 
  • You must notify us that you wish to withdraw. The notification must be sent to us at info@mollitoys.se. Your name, address, email address, order number, and the products to be returned must be clearly stated in your message.
  • You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification.
  • You are responsible for return shipping, delivery, and the condition of the products upon return. Products should therefore be sent well-packaged and in their original packaging.
  • We reserve the right to deduct an amount from the refund corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.

    5.2 The right of withdrawal does not apply to:
  • Products that have been sealed (tampered with) for health or hygiene reasons and where the seal (tamper-proof packaging) has been broken by you.
  • Custom-made products, which have been specially tailored for you or have a clear personal touch according to your wishes.
  • You do not have a right of withdrawal for services that have already been performed, if you have expressly agreed that the service should start immediately. The right of withdrawal is thereby forfeited.
  • Goods that can quickly deteriorate, such as foodstuffs.

    For more information on the statutory right of withdrawal, please see  here. 
  1. Complaints and Claims
  • We inspect all products before they are sent to you. Should the product still be damaged or incorrectly delivered upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
  • You must always contact us at info@mollitoys.se for approval before returning a defective item.
  • The complaint must be sent immediately after the defect has been discovered.

    6.1 How to proceed with a complaint:
  • Any errors and defects must always be reported to info@mollitoys.se where you state your name, address, email address, order number, and a description of the error.
  • If it is not possible to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
  • We reserve the right to deny a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.
  1. Limitation of Liability 
  • We do not accept responsibility for indirect damages that may arise due to the product.
  • We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fires, war, government decisions, reduced or non-delivery from suppliers.
  • Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
  1. Product Information
  • We reserve the right for any typographical errors on this website and for products being out of stock. We do not guarantee that the images accurately reflect the products' exact appearance, as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.
  1. Information about Cookies
  • According to the law on electronic information, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.
  1. Personal Data
  • By shopping at Molli Toys, you accept our data protection policy and our processing of your personal data. We value your personal integrity and do not collect more data than necessary to process your order. We never sell your data or pass it on to third parties without a legal basis.
  • Molli Toys is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to handle your order and, in cases where you have requested newsletters or promotional offers, to customize marketing for your individual needs.
  • The information below is a summary of how we store and process your data in accordance with the data protection regulation (GDPR).
  • 10.1 What is personal data?
    Personal data is any information that can directly or indirectly be attributed to a natural person.
  • 10.2 What data do we store?
    To handle your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.
  • Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation according to, for example, accounting law.
  • 10.3 Legal basis
    In connection with a purchase, your personal data is processed to fulfill the agreement with you.
    Marketing, campaigns, and similar mailings occur after your consent.
  • 10.4 What data is shared and for what purpose?
    10.4.1 Payment provider
  • When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, your social security number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.
    The payment provider (payment service) we use is: Klarna Checkout.
  • 10.4.2 Shipping company
    To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
    The shipping companies we cooperate with are: Fraktjakt.se and their underlying shipping companies.
  • 10.4.3 Newsletter
    If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
    We use GetANewsletter for sending newsletters.
  • 10.5 Right of access
    You have the right to receive an extract of all information we hold about you. The extract is delivered electronically in a readable format.
  • 10.6 Right to rectification
    You have the right to ask us to update all information we hold about you, such as incorrect information that needs to be updated or supplementary information.
  • 10.7 Right to be forgotten
    You can at any time request that the data concerning you be deleted. There are few exceptions to the right to erasure, such as if it must be retained because we have to fulfill a legal obligation (for example, according to accounting law).
  • 10.8 Data protection officer
    Molli Toys is responsible for the storage and processing of personal data in the webshop and ensures that the rules are followed.
  • 10.9 How we protect your personal data
    We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
    We use a Swedish platform, Quickbutik, operated by Quickbutik AB with headquarters in Helsingborg.
  1. Changes to the General Terms and Conditions
  • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted in connection with an order or visit to the website.
  1. Disputes and Choice of Law
  • In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow decisions from ARN or an equivalent dispute resolution body.
  • Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.