FAQ
Yes, we have a free shipping threshold. It is displayed on each product page.
We are constantly working to ensure that you, our customer, receive your delivery as quickly as possible. After an order is placed, it is registered for picking & packing. The order is then shipped via Schenker. A preliminary estimate is that the order will be delivered within 1-4 days, depending on how long Schenker takes and whether we have a high workload in the warehouse (if this is the case, it will be communicated when the order is placed).
Accept the goods, but never sign on the handheld terminal (HDT) or the consignment note without first making a note of any damage.
The note does not need to be detailed, but it is necessary for the damage to be compensated. The purpose of the note is to confirm that the damage occurred while Schenker was in possession of the goods. It also allows Schenker to trace the source of the error and take measures to prevent the damage from recurring.
If you wish to exchange a product for another product, you must return the product you do not want to keep and then place a new order. Once we have received and registered your returned goods, we will refund you via a credit invoice.
When returning an item, please send it to us in its unopened packaging. Return shipping costs are covered by you, the customer, as we do not offer free returns.
When using a return label, a fee will be charged, which will be paid by you, the customer.
If you wish to return an item, please contact info@mollipack.se
Under normal load, the warehouse takes approx. 1-5 days.
Weekdays, Monday to Friday.
Other holiday & vacation closures will be notified.